The 21 Challenge

Funds raised: 


Can my Challenge be anything I choose?

Yes.  It’s entirely up to you what you’d like your challenge to be.  Feel free to be creative.


Do I have to do my Challenge between June 1 to 21?

No.  Most people do their Challenge between these dates but if it’s more convenient for you, you can do yours at another time between now and the end of July.


Why do I need to register?

When you register for The 21 Challenge you have access to a set of fundraising tools and by using a login and password only you can see your details.

Through your account you can:

  • Set a fundraising goal, track your fundraising results and increase or decrease your goal
  • Upload images and video
  • Send emails to get sponsors
  • Manage your sponsors – see who you’ve emailed, who’s sponsored you and write them a personalised thank you email
  • Collect offline donations (cash and cheques)
  • Recruit team members if you have set-up your own fundraising team
  • Update your contact details and change your password
  • Manage your message board – accept or delete comments from other people


What is a personal fundraising page?

During registration you will be prompted to set up your personal fundraising page.  You will be issued with a specific URL for this page which you then send to people with your request for sponsorship.  This page is what people see when click on the URL you supply or search for you on the website.

On this page you are able to outline your Challenge, set a fundraising target and post images and video.  There is also a message board where people can post messages of support during your Challenge.


How do I get people to sponsor me?

The URL for your personal page is what you will send out to your friends and family.  You can do this by simply emailing them the link or by logging into your account, going to “Get Sponsors” and then electing to use the email template provided.


How will my sponsors find me?

During registration you will be asked if you want your name to appear in the search results and, if you checked this box, anyone can find your personal fundraising page by using the “Search for a Challenger” function.


What payment methods do you accept?

The primary payment method that people use is credit card (Visa, Mastercard, AMEX or Diners).  All payments made through our event site are processed securely through our payment gateway which has Level 1 PCI Compliance.

We also accept cheques and payment by EFT (bank transfer).

Payment by EFT can be made using the details below:

Open Family Australia
Account no: 638158296
BSB: 083155
Bank: National Australia Bank

Please put “The 21 Challenge” as the reference and  This email address is being protected from spambots. You need JavaScript enabled to view it.  to let us know you will be making a transfer.


Can sponsors pay by cheque or cash?

Yes.  You can manage this process by using the “Manage Cash & Cheques” feature once you log into your account.  Please ensure cheques and money orders are made out to “Open Family Australia”.

At the end of the Challenge you can send in any cheques/money orders you have received to:

Marketing and Communications Team
Open Family Australia
155 Roden Street
West Melbourne  VIC  3003

Please include a note with any payments indicating your name and contact details so we can accurately allocate monies received to your Challenge.

We do not recommend that you send cash to our office in the mail.


Are donations tax deductible?

Yes, any donation over $2 is tax deductible and once a donation has been processed the sponsor (donor) will be automatically emailed a receipt.


One of my sponsors accidentally sponsored someone else - can this be fixed so the donation is allocated to my Challenge?

Yes, This email address is being protected from spambots. You need JavaScript enabled to view it. with the details of your sponsor and the amount of their donation and we will amend this accordingly.


I joined the wrong team, can I change teams?

Yes, simply This email address is being protected from spambots. You need JavaScript enabled to view it. and we’ll assign you to the correct team.  Don’t forget to include your full name and the name of the team you want to join.


Are donations processed securely?

Yes.  Open Family Australia uses online fundraising software provided by Artez Interactive.  This system processes donations using a secure Verisign SSL Certificate and is Level 1 PCI compliant, the highest level achievable.  


Why are young people homeless?

Issues including family conflict, poverty, violence and physical and sexual abuse are all significant factors in why young people either leave home, or are forced to leave.  Marginalised young people face a number of flow-on effects as a result of becoming homeless including physical and mental health issues, problematic drug and alcohol use, propensity to commit crime and disengagement from school and community.

A young person who is disconnected from the community lives a lonely and isolated existence.  Many marginalised young people face prejudice from mainstream society which results in segregation and exacerbates feelings of hopelessness.

Read more about youth homelessness.


Who is Open Family Australia?

Since 1978, Open Family Australia has provided outreach support and services to homeless and at-risk young people to reconnect with their community.  These young people are some of the most vulnerable and marginalised people in our society and require early intervention to help them survive this critical time in their young lives.  Many of the young people we work with have fallen through the cracks, remaining unknown to conventional service providers.

Our client group are at-risk and homeless young people between 12 to 25 years of age, from a wide range of cultural and socio-economic backgrounds.  Open Family Australia operates in Victoria and New South Wales.

In December 2011, Open Family Australia merged with like-minded youth organisation, Whitelion. The decision was made to merge in recognition of a number of factors and our shared vision for young people. Together, we increase the number of services available for young people and have increased efficiencies within our infrastructure to save on costs. In addition to having a more efficient operation, we have started innovative new programs and created a new purpose: to give young people the courage to choose a better future. 

Read more about Open Family Australia.

Read more about Whitelion. 


Where does my donation go?

Fundraising from The 21 Challenge is used to support Open Family Australia’s Outreach programs with at-risk and homeless young people in Victoria and New South Wales.

Like many community services we have experienced a continued increase in demand for our services over the past few years and your donation ensures we can continue to support our community’s most vulnerable.

Read more about where your donation goes.

You are here: Home FAQ

Connect with us

Contact Us

Open Family Australia
ABN 49 724 845 604
T.  1300 669 600
E.  This email address is being protected from spambots. You need JavaScript enabled to view it.